Payment Policy

1. Available Payment Methods

Our store provides secure and reliable payment options for all purchases.

Currently accepted payment methods include:

Visa
MasterCard
Discover
Diners Club
JCB

All payments are processed in Australian dollars (AUD) and include applicable taxes in accordance with Australian requirements.

2. Payment Security

Protecting payment information is a priority for our store.

To ensure transaction security:

All payments are processed using advanced encryption technologies.
Full card details are not stored on our store’s systems.
Financial information is not shared with unauthorised parties.
Secure HTTPS and SSL connections are used for all sensitive transactions.

3. Payment Authorisation

By confirming an order, customers authorise the total payable amount to be charged using the selected payment method.

If a transaction is declined or not approved by the bank or payment provider, the order cannot be completed. In such cases, customers may be required to:

Verify payment details.
Use an alternative payment method.

4. Prices and Applicable Taxes

All prices displayed by our store:

Are shown in Australian dollars (AUD).
Include applicable taxes under Australian law.

No additional charges will be applied during checkout unless clearly stated before order confirmation.

5. Order Confirmation

After successful payment, customers will receive a confirmation email containing a summary of the order details.

If a confirmation email is not received within 48 hours, customers are advised to:

Check the spam or junk mail folder.
Contact our store’s customer support team for assistance.

6. Payment Issues

If an error or irregularity occurs during a transaction, customers should contact our store and provide:

Order number.
A brief description of the issue.

Our store will review the transaction status and, where necessary, coordinate with the payment service provider to resolve the matter.

7. Refunds

Refunds for cancelled orders or approved returns are issued using the original payment method used for the order.

Once a refund is approved:

Refund processing is typically completed within 1–5 business days.
The time required for funds to appear in the customer’s account may vary depending on the bank or payment provider.

8. Customer Support and Contact Information

For enquiries related to payments, refunds, or transaction issues, please contact us using the details below.

Address:APT BLK 162 YISHUN STREET 11 #14-244, SINGAPORE 760162, SINGAPORE
Email:help@havengethaus.com
Phone:+65 (841) 92747
Business Hours:Monday to Friday, 9:30 am – 4:30 pm (excluding public holidays)