Warranty Policy

1. Warranty Coverage

All products sold through our store are covered by warranty in accordance with applicable Australian consumer laws.

This warranty is provided in addition to, and does not exclude, restrict, or modify any rights or remedies available to customers under Australian consumer protection legislation.

2. What the Warranty Covers

The warranty covers manufacturing defects, material faults, and workmanship issues arising from normal use and proper care.

Covered matters may include:

Structural defects affecting furniture frames or components.
Faults caused by defective materials or manufacturing processes.
Functional issues that prevent the product from being used as intended.

3. What the Warranty Does Not Cover

The warranty does not apply to:

Normal wear and tear resulting from regular use.
Damage caused by misuse, abuse, negligence, or improper handling.
Damage resulting from incorrect assembly, installation, or maintenance.
Damage caused by accidents, alterations, or unauthorised repairs.
Natural variations in colour, texture, grain, or other inherent characteristics of furniture materials.

4. Warranty Period

The applicable warranty period varies depending on the product type and is calculated from the date the order is received.

Where applicable, specific warranty details may be stated on the product page or included with accompanying documentation.

5. How to Make a Warranty Claim

To submit a warranty claim, customers must contact our store’s customer support team and provide the following information:

Order number.
Proof of purchase.
A clear description of the issue.
Photographs or videos showing the defect, where available.

Our store may request additional information to assess the warranty claim.

6. Warranty Assessment and Resolution

Once a warranty claim has been reviewed and verified, our store will determine the appropriate remedy, which may include:

Repair of the product.
Replacement with the same or a comparable item.
Refund of the purchase price where repair or replacement is not feasible.

All remedies are provided in accordance with Australian consumer law.

7. Warranty Claim Timeframe

After all required information has been received, warranty claims are generally assessed within 1–10 business days.

If a product return is required for inspection, return instructions will be provided and arrangements coordinated accordingly.

8. Shipping Costs for Warranty Claims

If a warranty claim is approved, any reasonable shipping costs associated with returning or replacing the product will be covered by our store.

If the issue is determined not to be covered under warranty, related shipping costs may be the responsibility of the customer.

9. Limitation of Warranty

This warranty applies only to products purchased through our store and used within Australia.

The warranty is valid for the original purchaser and is not transferable, except where otherwise required by law.

10. Policy Updates

Our store may update this Warranty Policy to reflect changes in product offerings, operational practices, or legal requirements.

Any updated version applies from the date it is published by our store.

11. Customer Support and Contact Information

For warranty-related enquiries or to submit a warranty claim, please contact us using the details below.

Address:APT BLK 162 YISHUN STREET 11 #14-244, SINGAPORE 760162, SINGAPORE
Email:help@havengethaus.com
Phone:+65 (841) 92747
Business Hours:Monday to Friday, 9:30 am – 4:30 pm (excluding public holidays)