This Privacy Policy explains how personal information is collected, used, stored, and protected when customers access or make purchases through our store.
Our store is committed to safeguarding personal privacy and handling personal information responsibly in accordance with applicable Australian privacy requirements.
When customers interact with our store or place an order, the following categories of information may be collected:
Personal details such as name, billing address, delivery address, and email address.
Order-related information including purchased items, order references, and transaction records.
Payment-related information necessary to process payments, noting that full card details are not stored by our store.
Technical information such as IP address, browser type, device information, and usage data associated with our store.
Providing personal information is required to complete orders and deliver services through our store.
Personal information is used for the following purposes:
Processing and fulfilling orders, including delivery arrangements and customer assistance.
Communicating with customers regarding orders, deliveries, returns, cancellations, or enquiries.
Processing payments, refunds, and order cancellations.
Improving functionality, performance, and overall customer experience of our store.
Meeting legal and regulatory obligations applicable in Australia.
Personal information is used solely for legitimate operational purposes related to our store.
Our store does not sell, rent, or trade personal information to third parties.
Personal information may be shared only where necessary with:
Logistics and delivery service providers for order fulfilment.
Payment service providers for transaction processing.
IT and system service providers supporting store operations and security.
Regulatory authorities where disclosure is required under applicable Australian laws.
All third parties are required to handle personal information securely and use it only for authorised purposes.
Our store applies reasonable technical and organisational safeguards to protect personal information, including:
Secure HTTPS and SSL encryption.
Restricted internal access to personal data.
Secure storage systems designed to prevent unauthorised access, disclosure, or misuse.
While reasonable measures are implemented, no method of transmission or storage can guarantee absolute security.
Personal information is retained only for as long as required to fulfil the purposes outlined in this policy, including legal, accounting, and operational obligations.
When personal information is no longer required, it is securely deleted or anonymised.
Our store may use cookies or similar technologies to support functionality and enhance user experience.
Cookies assist in understanding usage patterns and improving performance. Customers may manage or disable cookies through browser settings, noting that some features of our store may be affected.
Customers have the right to:
Access personal information held about them.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information where permitted under applicable laws.
Withdraw consent where applicable, subject to legal or contractual requirements.
Requests relating to personal information may be submitted using the contact details provided below.
Our store may update this Privacy Policy periodically to reflect changes in legal requirements or operational practices.
Updated versions take effect once published by our store and apply to future interactions.
For enquiries regarding privacy, personal data, or this Privacy Policy, please contact us using the details below.
Address:APT BLK 162 YISHUN STREET 11 #14-244, SINGAPORE 760162, SINGAPORE
Email:help@havengethaus.com
Phone:+65 (841) 92747
Business Hours:Monday to Friday, 9:30 am – 4:30 pm (excluding public holidays)
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