Shipping Policy

1. Scope of Application and General Terms

These terms apply to all purchases made through our store.

By placing an order with our store, customers confirm that they have read, understood, and accepted the terms set out below.

Delivery services are available exclusively within Australia and only to addresses that can be selected during the checkout process. Delivery to locations outside Australia is currently not available.

Customers are responsible for ensuring that all information provided at checkout is accurate and complete.

2. Delivery Policy and Shipping Conditions

All products purchased from our store are eligible for free delivery within Australia.

The delivery services provided by our store include order handling, secure packaging, logistics coordination, and shipment to the delivery address supplied by the customer during checkout.

All deliveries are arranged through logistics providers operating within Australia.

3. Pricing and Applicable Taxes

All prices displayed by our store are presented in accordance with Australian retail standards and include all applicable taxes.

Unless clearly stated during checkout, no additional charges are required upon delivery.

4. Order Processing and Handling Time

Once payment has been successfully completed, orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays).

Processing Deadline:

• Orders placed before 3:30 pm will be processed on the same business day.

• Orders placed after 3:30 pm will be processed starting from the next business day.

• If an order is placed on a public holiday, processing will commence on the next business day.

Customers will receive an email notification once the order has been dispatched.

Orders may be cancelled within 48 hours of successful payment, provided the order has not yet been dispatched.

5. Estimated Delivery Time

After dispatch, orders are expected to be delivered within 7–15 business days within Australia.

Delivery timeframes may vary depending on the destination and logistics conditions.

6. Shipping Services and Order Tracking

All shipments are arranged through selected logistics service providers operating within Australia.

Each order is assigned a tracking number, allowing customers to monitor shipment progress using the tracking information provided by email.

7. Customer Support and Contact Information

For enquiries regarding orders or delivery, please contact us using the details below.

Address:APT BLK 162 YISHUN STREET 11 #14-244, SINGAPORE 760162, SINGAPORE
Email:help@havengethaus.com
Phone:+65 (841) 92747
Business Hours:Monday to Friday, 9:30 am – 4:30 pm (excluding public holidays)