Customers may request a return or exchange within 35 calendar days from the date the order is received.
Requests submitted after this period will not be accepted.
To qualify for a return or exchange, all of the following conditions must be met:
The store doesn’t offer direct exchanges because the goods are handled by external warehouses, stock levels vary, and every return requires quality checks, processing, and separate shipping.
To initiate a return request, customers must follow the steps below:
Contact our store’s customer support team and provide the order number along with the reason for the return.
Once the request has been reviewed, further return instructions will be provided.
A return shipping label is included inside the parcel at the time of delivery and can be used directly when returning the item.
Return steps include:
Securely attach the provided return label to the package.
Return the item preferably in its original packaging with all included accessories.
Using a trackable shipping service is recommended to ensure return visibility.
If the return is not related to an incorrect item, damaged item, or non-conforming product, return shipping costs are the responsibility of the customer.
If the return is due to a delivery error, damaged item, or incorrect product, return shipping costs will be covered by our store.
If customers wish to exchange an item for a different model or variation:
Complete the return process following the steps outlined above.
Place a new order through our store for the desired replacement item.
This process helps ensure stock availability, pricing accuracy, and efficient order handling.
Once the returned item has been received and inspected, customers will be notified of the outcome.
If the return is approved:
Refunds will be issued using the original payment method unless otherwise agreed.
Refunds are typically processed within 1–5 business days after the returned item has been verified.
The time required for funds to appear in the customer’s account may vary depending on the payment provider or financial institution.
If an item is delivered damaged or incorrect, customers must contact our store’s customer support team within 10 days of delivery and provide clear photographs of the item and, where possible, the packaging.
After assessment, our store will arrange one of the following at no additional cost:
Collection of the item or provision of return instructions.
Dispatch of a replacement item.
If a replacement is unavailable, a full refund will be issued.
Returns or exchanges are not accepted for:
Custom-made or personalised items.
Any other situations excluded under applicable Australian regulations.
Our store may update this policy from time to time to improve operational efficiency or comply with regulatory requirements.
Any updated version becomes effective once published by our store and applies to orders placed thereafter.
For enquiries regarding returns, exchanges, or refunds, please contact us using the details below.
Address:APT BLK 162 YISHUN STREET 11 #14-244, SINGAPORE 760162, SINGAPORE
Email:help@havengethaus.com
Phone:+65 (841) 92747
Business Hours:Monday to Friday, 9:30 am – 4:30 pm (excluding public holidays)
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