These Terms and Conditions govern access to and use of our store, the services provided through our store, and the contractual relationship between customers and the store.
By accessing our store or placing an order, customers agree to be bound by these Terms and Conditions in full.
Our store reserves the right to amend these Terms and Conditions to reflect operational, legal, or technical requirements.
Customers may browse products and place orders through our store without creating an account.
If a customer chooses to register an account, all information provided must be accurate and kept up to date. Login details must be kept confidential.
Our store reserves the right to suspend or terminate accounts in cases of misuse, provision of false information, or violations of these Terms and Conditions.
All products displayed by our store are subject to availability at the time an order is placed.
Product information, including images, descriptions, and pricing, may be updated from time to time prior to order completion to maintain accuracy.
All prices are displayed in Australian dollars (AUD) and include all applicable taxes in accordance with Australian requirements.
If an obvious error occurs in product information or pricing, our store reserves the right to cancel the affected order and issue a full refund.
Customers are responsible for reviewing all order details carefully before submitting an order.
Accepted payment methods include Visa, MasterCard, Discover, Diners Club, and JCB. All transactions are processed through secure encrypted connections.
After an order is submitted:
An order confirmation email will be issued.
Payment is deemed complete once authorised by the payment provider.
Once payment has been successfully completed, orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays).
Processing Deadline:
Customers will receive an email notification once the order has been dispatched.
Orders may be cancelled within 48 hours of successful payment, provided the order has not yet been dispatched.
For more information, please refer to our Shipping Policy.
A cancellation request will be considered valid only if all of the following conditions are met:
If the order has already been dispatched, customers may proceed with a return in line with the standard return process.
For more information, please refer to our Order Cancellation Policy.
To qualify for a return or exchange, all of the following conditions must be met:
The store doesn’t offer direct exchanges because the goods are handled by external warehouses, stock levels vary, and every return requires quality checks, processing, and separate shipping.
For more information，please refer to our Return, Exchange, or Refund Policy.
These Terms and Conditions are governed by the laws applicable in Australia.
Nothing in these terms limits mandatory consumer rights provided under Australian consumer protection legislation.
Our store collects only information necessary for order processing, customer communication, and service improvement, in accordance with applicable Australian data protection requirements.
All content available through our store, including text, images, layouts, designs, logos, and software elements, is protected by intellectual property rights.
Unauthorised use of such content without prior written consent is prohibited.
Our store is not responsible for damages resulting from improper use of our store or purchased products.
Our store is not liable for temporary service interruptions, technical issues, or external events beyond reasonable control.
Liability for wilful misconduct, gross negligence, or personal injury is not excluded where required by law.
Our store may update these Terms and Conditions to improve services or comply with regulatory requirements.
The latest version published by our store applies from the date of publication.
For assistance or enquiries regarding these Terms and Conditions, please contact us using the details below.
Address:APT BLK 162 YISHUN STREET 11 #14-244, SINGAPORE 760162, SINGAPORE
Email:help@havengethaus.com
Phone:+65 (841) 92747
Business Hours:Monday to Friday, 9:30 am – 4:30 pm (excluding public holidays)
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